hk88's Privacy Commitment
Hk88 takes our responsibility to protect your privacy seriously. This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon — so you know exactly what happens to your personal information when you use our platform.
1. Introduction & Scope of This Privacy Policy
This Privacy Policy describes how hk88 ("we", "platform" or "hk88") handles personal information in connection with the operation of its online betting and casino platform at hk88-jit.com and the official hk88 mobile app. It applies to all registered members, website visitors and anyone who interacts with the hk88 platform in any capacity.
By registering an hk88 account, or by continuing to use our platform after a policy change notice has been issued, you indicate your consent to the collection and use of your personal information as described in this document. If you do not agree with any part of this policy, you have the right to discontinue use of our platform or to contact us for further discussion.
Hk88 is the data controller responsible for all personal data collected from members. We treat the trust you place in us with your personal information as a responsibility we take with the utmost seriousness, and we are committed to protecting it to the highest practical standard.
Effective Date: This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions. Any changes will be communicated to registered members via email and in-platform notifications.
2. Types of Personal Data We Collect
Hk88 only collects data that is genuinely necessary to provide a safe, fair, and fully functional betting platform. We do not collect personal data beyond what our operations require. Below are the categories of data we collect and the reasons for collecting them:
Account Registration Data:
- Full name as stated in your official Malaysian identity document (MyKad or passport)
- Date of birth — to verify that you are 18 years of age or older
- Active Malaysian phone number
- Valid email address
- Your chosen username and password (passwords are stored in a hashed format that cannot be read)
Identity Verification (KYC) Data:
- A copy of your identity document (MyKad or passport) — requested for identity verification and industry compliance purposes
- A selfie or facial photo for liveness verification in certain situations
- Proof of address such as a Malaysian utility bill or bank statement — requested only when required for additional verification
Payment & Transaction Data:
- Malaysian bank account or e-wallet details registered for deposit and withdrawal purposes (bank name, account number, account holder name)
- Complete history of all deposit and withdrawal transactions, including date, time and amount in Malaysian Ringgit (RM)
- Payment method used — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX
Platform Activity Data:
- Betting and gaming history — game type, bet amount, outcomes and winnings
- Login and logout timestamps
- IP address of the device used to access the platform
- Device type, operating system and browser version
- Hk88 mobile app usage data, if you use the app
Communication Data:
- Live chat session records with the hk88 customer support team
- Emails sent to and received from hk88
- Feedback, reviews or complaints you submit to us
hk88 does not collect full credit or debit card numbers. All payments are processed through local Malaysian methods such as DuitNow, TNG eWallet, and FPX, which handle sensitive financial information directly through their own provider platforms.
3. How We Use Your Personal Data
Hk88 uses collected personal data solely for legitimate purposes related to platform operations and the services we provide to you. We do not use your data for unrelated purposes without your explicit consent.
Primary purposes of data use:
- Account Management: Creating and managing your hk88 account, processing registrations, verifying identity and managing account settings
- Payment Processing: Securely processing deposits and withdrawals, verifying ownership of bank accounts and e-wallets, and tracking transaction history.
- Service Provision: Gives you access to all games and betting categories on hk88 — slots, Live Casino, table games, Sports Betting including the Malaysia Super League and EPL, badminton, e-sports, and jackpot
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and platform abuse
- Customer Support: Providing effective and relevant assistance whenever you contact the hk88 support team.
- Legal Compliance: Meeting industry compliance obligations and identity verification requirements related to the operation of the betting platform.
- Platform Enhancements: Analysing usage patterns in aggregate (without identifying individuals) to improve the performance and user experience of the hk88 platform
- Service Communications: Sending important notifications about your account, transactions, policy changes, and security alerts.
- Marketing (with consent): Sending you promotional information, bonuses, and the latest hk88 offers — only if you have opted in to receive marketing communications during registration or through your account settings
You may withdraw your consent to receive marketing communications at any time by updating your account settings or contacting the hk88 support team. Withdrawing consent will not affect the processing of data required for the operation of your account and services.
4. Data Sharing & Disclosure to Third Parties
Hk88 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes — and that will never change. That said, in the course of running a safe and compliant platform, there are limited situations where hk88 may need to share personal data with certain third parties:
Payment Service Providers: Information required to process deposits and withdrawals is shared with approved Malaysian payment providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX providers. This sharing is limited strictly to the information needed to complete the transaction.
Game Provider: To provide slots, Live Casino, and table games, hk88 works with internationally licensed game providers. The minimum technical details required to run a game session may be shared with them, but these providers are bound by strict confidentiality agreements.
Regulatory Body & Authorities: hk88 will disclose personal data when required by law, court order, or a lawful directive from the relevant authorities. In such cases, hk88 will disclose only the specific data requested and will notify the member concerned if permitted to do so by law.
Technical Service Providers: Companies that provide hosting, cybersecurity, analytics and technical support services to hk88 may have limited access to personal data as part of their services. All such providers are bound by strict data protection agreements and are not permitted to use hk88 member data for their own purposes.
In all data-sharing arrangements, hk88 ensures that the receiving parties are bound by confidentiality obligations that are equivalent to, or stricter than, the standards we hold ourselves to.
5. Data Security & Protection Measures
Protecting member personal data is hk88's top priority. We continually invest in security infrastructure and staff training to ensure your data is protected to the highest practical standard.
Technical security measures we employ:
- 256-bit SSL encryption: All data in transit between your device and hk88 servers is fully encrypted.
- Stored data encryption: Sensitive data stored in our databases is encrypted using robust encryption algorithms
- Multi-layered firewall: hk88's server infrastructure is protected by multi-layered firewalls that monitor and filter all incoming and outgoing traffic.
- Intrusion detection system (IDS): Automated systems monitor for abnormal activity around the clock and trigger immediate alerts to our security team
- Role-based access control: Only authorised hk88 staff, granted access in line with their role requirements, may access member data — and every access is logged.
- Two-factor authentication (2FA): Available to all member accounts and mandatory for all internal hk88 staff accounts.
Your responsibilities in keeping your account secure:
While hk88 takes all reasonable steps to protect your data on our end, the security of your account also depends on your own actions. We recommend that you:
- Use a strong, unique password for your hk88 account — never reuse passwords from other accounts.
- Enable two-factor authentication (2FA) in your account security settings.
- Never share your password or login credentials with anyone, including family members.
- Log out of your account after each session when using a shared device
- Report to the hk88 support team immediately if you suspect your account has been compromised
Hk88 conducts regular security testing and infrastructure audits through its internal security team. In the event of a material security breach affecting members' personal data, hk88 will notify affected members within a reasonable timeframe via email and in-platform notifications.
6. Cookies & Tracking Technologies
Hk88 uses cookies and similar tracking technologies on our website and mobile app to enhance the user experience, maintain security, and understand how our platform is used. This section explains the types of cookies we use and how you can control them.
Types of cookies used by hk88:
| Cookie Type |
Purpose |
Can Be Disabled? |
| Essential Cookies |
Required for core platform functionality — login, user sessions, and account security. Without these cookies, the platform cannot function. |
No — required for operations |
| Preference Cookies |
Remembering your preferences and settings, such as language, sound volume and your preferred display layout. |
Yes |
| Analytical Cookies |
Helps us understand how pages are used in aggregate, without identifying individuals, to support platform improvements. |
Yes |
| Security Cookies |
Detecting suspicious login attempts, bot activity, and potential security threats to protect your account. |
No — required for security |
You can manage cookie settings through your browser preferences. Please note that disabling essential or security cookies may affect your ability to log in and use the hk88 platform properly. For mobile browsers, cookie settings can be managed through your app's privacy settings or your smartphone's operating system settings.
7. Data Retention & Deletion
Hk88 does not retain your personal data indefinitely. We have a clear data retention policy based on operational requirements and industry standards:
- Active Account Data: Retained for the duration your account is active, plus any required period after account closure for compliance purposes and any investigations that may be in progress.
- Financial Transaction History: Retained for a minimum of three (3) years from the transaction date, in line with industry financial auditing standards
- Customer Support Session Records: Retained for two (2) years to provide useful context in future support interactions
- Security Logs: Retained for one (1) year to facilitate investigation of security incidents if required
- Identity Verification (KYC) Data: Retained for the duration the account is active and for a minimum of three (3) years after account closure, in accordance with industry compliance requirements.
Once the applicable retention period has passed, data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. The deletion process uses methods that ensure the data cannot be recovered.
If you request account closure, personal data that is no longer required for compliance purposes will be deleted within 30 days of the closure date. Data that must be retained to meet industry compliance standards will be kept for the minimum required period and then deleted.
8. Your Rights as an hk88 Member
You have certain rights regarding the personal data hk88 holds about you. hk88 respects these rights and has established a clear process for you to exercise them:
Right to Access Data
You may request a copy of the personal data we hold about you at any time. hk88 will provide this in a readable format within 30 days of the request date.
Right to Data Rectification
If you find that the personal data we hold about you is inaccurate or incomplete, you may request a correction and we will update it within 14 days.
Right to Data Erasure
You may request the deletion of your personal data under certain circumstances — particularly when the data is no longer needed for its original purpose and there is no legal obligation to retain it.
Right to Withdraw Consent
For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time through your account settings or by contacting our support team.
Right to Restrict Processing
In certain circumstances, you may request that hk88 restrict the processing of your data — for example, while a dispute regarding the accuracy of that data is being investigated.
Data Portability
You may request a copy of the personal data you have provided to hk88 in a structured, machine-readable format for transfer to another platform should you choose to do so.
To exercise any of the above rights, contact the hk88 support team via in-platform live chat or send an email to support@hk88-jit.com stating the right you wish to exercise along with sufficient information for us to verify your identity. hk88 will respond within 30 days of receiving your request.
There are circumstances where hk88 may be unable to fully fulfil a data deletion or access request — for example, if the data is required to meet a legal obligation or is part of an ongoing investigation. In such cases, we will clearly explain the reason.
9. Protection of Children's Data
The hk88 platform is strictly for adults aged 18 and above. hk88 does not knowingly collect or process any personal data from individuals under the age of 18.
If hk88 determines that personal data belonging to an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to:
- Suspending access to the relevant account
- Delete all personal data belonging to the underage individual from our systems
- Returning any funds remaining in the account in accordance with the appropriate procedures
If you are a parent or guardian who believes your child under the age of 18 has registered an hk88 account, please contact our support team immediately at support@hk88-jit.com and we will take immediate action.
10. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how hk88 handles your personal data, we welcome you to reach out. Our team is ready to address any privacy enquiries with care and thoroughness.
How to contact hk88 on privacy matters:
- Live Chat: Click the live chat button on the hk88 platform — the fastest way to get an immediate response, available 24/7 in Bahasa Melayu
- Email: Send an email to support@hk88-jit.com with the subject line "Privacy Policy Enquiry" — we will respond within 2 business hours.
For requests relating to data rights (access, correction, or deletion), please include the following in your request: the full name registered to your hk88 account, your registered phone number, the type of request you are submitting, and any relevant additional details. This helps us process your request more efficiently and accurately.
Hk88 is committed to responding to all valid privacy enquiries within 30 days of receiving the request. For more complex cases, we may require up to 45 days and will notify you of any such delay in advance.
Privacy Policy Changes: Any material changes to this Privacy Policy will be communicated via in-platform notifications and email at least 7 days before they take effect. The latest version is always available on this page with a clearly displayed update date.
FAQs – hk88 Privacy Policy
No. hk88 does not sell, rent, or disclose member personal data to any third party for their marketing or commercial purposes. This is an unwavering commitment. The only parties that may receive limited information are technical service providers who assist us in running the platform — such as Malaysian payment providers processing your transactions — and all of them are bound by strict confidentiality agreements. They are not permitted to use your data for any purpose other than completing the requested service.
Yes, you can request the deletion of your personal data. However, please note that certain categories of data must be retained by hk88 to fulfil industry compliance obligations — particularly financial transaction records, which must be kept for a minimum of three years. Outside of this mandatory data, hk88 will delete any non-required personal data within 30 days of your request. To submit a deletion request, contact our customer support via live chat or email us at support@hk88-jit.com and we will guide you through the process.
Your Malaysian bank account or e-wallet details registered for withdrawals are stored in encrypted format in our database. Only the automated payment processing system and specifically authorised staff can access this information, and every access is logged for auditing purposes. hk88 uses 256-bit SSL encryption for all transmissions of this information. In addition, withdrawals can only be made to accounts that have been registered and verified — this prevents funds from being sent elsewhere even if your account is accessed by an unauthorised party. Enable 2FA on your account for an extra layer of protection.
hk88 uses your usage data to personalise your experience on our platform — for example, by suggesting slots based on your gaming history or offering relevant promotions based on your usage patterns. This all takes place within the hk88 platform solely to enhance your experience. hk88 does not share this data with third-party advertisers for advertising outside our platform. For marketing communications such as promotional emails, you can opt out by updating your account settings under "Notification Settings" or by contacting our support team.
When you close your hk88 account, we will initiate the process of deleting your personal data. Data that is no longer required for compliance purposes — such as marketing information and preference settings — will be deleted within 30 days. Data that must be retained for industry compliance purposes, such as financial transaction records, will be kept for the minimum required period (typically three years) and then securely deleted. Closed accounts cannot be accessed, and any retained data is used solely for compliance purposes — not for any marketing or commercial activity.